Systems for the work your team repeats every day.
Six kinds of systems. One project can combine several into a single system that fits how your business already runs.
AI Agents
Agents that hold real conversations and finish the job: they answer, qualify, book and escalate.
What goes into it
- Several agents working as one
- Tools that take real actions
- Hand-off to a person with full context
Where it fits
- Answer and qualify enquiries on WhatsApp
- Book, reschedule and confirm appointments
- Send complaints and urgent cases to the right person
Business Automation
Workflows that move information between your tools so nobody copies it by hand.
Further reading
What goes into it
- Event-driven workflows
- Approvals and alerts
- Scheduled jobs and reminders
Where it fits
- Route new leads to the right person, with context
- Send reminders, follow-ups and renewals on schedule
- Keep your CRM, calendar and spreadsheets in sync
Custom AI Applications
Internal tools that read documents, images and voice, and turn them into decisions your team can act on.
What goes into it
- Document and image understanding
- Voice-note transcription
- Review queues for your team
Where it fits
- Read invoices, forms and contracts into clean data
- Transcribe and summarise voice notes
- Sort incoming photos and documents for review
SaaS Engineering
Products other businesses run, from the data model to the dashboard to multi-client infrastructure.
What goes into it
- Multi-client data model
- Dashboards and briefings
- Admin and onboarding tools
Where it fits
- Turn an internal tool into a product other businesses use
- Dashboards with roles and permissions
- Admin, onboarding and reporting tools
AI Knowledge Systems
Assistants that answer only from what your business has approved, and say so when they do not know.
What goes into it
- Search across your own documents
- Answers tied to a source
- Knowledge that stays current
Where it fits
- An internal assistant for your policies and procedures
- Customer answers drawn only from approved content
- Faster onboarding for new staff
Integrations
Connections to the platforms you already use: WhatsApp Business, calendars, CRMs, databases and internal APIs.
What goes into it
- WhatsApp Business Platform
- Calendars and CRMs
- APIs and webhooks
Where it fits
- WhatsApp Business Platform set-up
- Calendar, CRM and database connections
- Custom APIs and webhooks between your systems
Not sure which one you need?
Most people are not. Describe the work that slows your team down and we will tell you which system would clear it, and what it would take.