Your clinic keeps moving. Even when you don't.
Lina is an AI receptionist for your clinic's WhatsApp and website. She answers patients within seconds, at 2 pm or 2 am, books them into your calendar and follows up with the ones who go quiet.
Runs on the official WhatsApp Business Platform, on hosting your clinic owns. You approve everything Lina knows.
One message. An entire patient journey.
Lina doesn't answer messages. She runs the conversation.
Watch Lina think.
A typical patient with a typical hesitation, in Arabic, and what Lina picks up before she replies.
Example conversation
- Language
- Arabic (Gulf)
- Patient
- Returning · 2 past visits
- Topic
- Implant inquiry
- Feeling
- Anxiety detected
- Intent
- High purchase intent
- Booking confirmed · Tue 14:30
- Reminder scheduled · Mon 18:00
- Follow-up created · Day after the visit
From first hello to loyal patient.
Seven moments where clinics quietly lose patients. Lina is present in every one of them.
The moment they say yes, the slot is already waiting.
- Finds availability
- Confirms appointment
- Updates patient record
Some patients don't say no. They simply disappear.
Every patient Lina brings back is revenue your clinic had already written off.
- Personalised follow-up sent
- Patient replied
- Consultation booked
Everything Lina knows. Everything your clinic needs.
Good morning, Dr. Kaya. Overnight Lina handled 17 conversations and booked 4 appointments. Two patients need your answer before 10:00.
- 09:30Elif Şahin · Cleaning
- 10:30Sara Al-Amin · Veneers consultvia Lina
- 11:15Mehmet Kaya · Filling
- 12:00Omar Haddad · Implant consultvia Lina
- 14:30Leyla Demir · Whiteningvia Lina
- 15:45Yusuf Arslan · Check-up
- 17:00Nour Saleh · Braces review
- Ahmed K.Implant quote, no reply 9 days
- Murat Y.Asked the price, went quiet
- Elena P.Missed her check-up
- Answering Ahmed about whitening pricesnow
- Moved Elif to Thursday 11:002m
- Sent aftercare to Omar8m
- Escalated a swelling case to Dr. Kaya21m
- Implant cost23
- Whitening14
- Braces for adults9
- Opening hours7
While you were away
18:30 – 07:45Example night- conversations handled
- 17
- appointments booked
- 4
- follow-ups completed
- 3
- patient recovered
- 1
One clinic. Every patient feels understood.
Medical tourists, expats and locals all get the same warmth, in the language they think in.
- Patient
- Leyla Demir
- Treatment
- Whitening, session 2
- Appointment
- Tomorrow, 18:00 → 17:30
- Prefers
- Evenings
WhatsApp, clinic knowledge and calendar, connected.
Lina works inside your clinic's WhatsApp and website chat, reads only the knowledge you approved and writes each booking straight into your calendar. Nobody types an appointment twice.
Lina knows when not to be Lina.
Anything urgent, clinical or sensitive goes straight to your team with the full conversation attached, and the patient is told exactly what happens next.
Lina at a glance
- Built by
- Flowramo
- Channels
- WhatsApp (the official Business Platform) and your clinic's own website
- Languages
- Any language the patient writes in, including Arabic (with Gulf dialect), English and Turkish
- Does
- Answers patients, books and reschedules in your calendar, sends reminders and aftercare, follows up with patients who go quiet and recalls them for check-ups
- Does not
- Diagnose. Urgent, clinical or sensitive cases go to your team with the full conversation
- Data
- Stays on hosting your clinic owns, connected to your clinic's own accounts
- Business model
- Sold as a project, not a subscription
Guides for clinic owners
- AI receptionist for dental clinics: what it does and how to choose9 min read
- How to reduce no-shows in a dental clinic: an evidence-based playbook10 min read
- WhatsApp appointment booking for dental clinics: a practical playbook10 min read
- How to reactivate inactive dental patients: a WhatsApp playbook12 min read
Questions clinic owners ask before they say yes.
Straight answers. If yours isn't here, ask it in your private demo.
What exactly is Lina?
Lina is an AI receptionist that runs your clinic's WhatsApp, and can also answer patients on your clinic's website. She answers patients in seconds, day and night, books them into your calendar, sends reminders and aftercare, follows up when someone goes quiet and brings patients back for their next visit.
How is Lina different from a WhatsApp auto-reply or chatbot?
An auto-reply sends the same message to everyone, and many chatbots only follow fixed menus. Lina understands messages written in the patient's own words, answers only from knowledge your clinic has approved, books into your calendar, follows up with patients who go quiet and hands urgent, clinical or sensitive cases to your team with the full conversation.
Does Lina replace my receptionist?
No. Lina takes the repetitive questions, the after-hours messages and the follow-ups nobody has time for. Your team keeps the work that needs a human, and every conversation Lina hands over arrives with its full context.
Which languages does Lina speak?
Any language the patient writes in: Arabic, including Gulf dialect, English, Turkish and the many other languages today's AI understands. Lina replies in the patient's own language and dialect, and keeps the same patient context whichever language the conversation switches to.
Can patients send voice notes and photos?
Yes. Lina transcribes the voice notes patients send and answers them. Photos and X-rays she never analyses: she sends them straight to the doctor with the conversation. She does not diagnose from a photo or a description; clinical questions go to your team.
Is it the official WhatsApp?
Yes. Lina runs on the official WhatsApp Business Platform from Meta, not on unofficial automation tools that put a clinic's number at risk of being banned.
What will Lina say about prices and treatments?
Only what your clinic approves. You decide the services, price ranges, doctors, hours and instructions Lina can share. Lina does not diagnose, and clinical questions go to your team.
What happens if a patient reports an emergency at 2 am?
Lina recognises urgent messages, alerts your team straight away with the full conversation, and tells the patient exactly what happens next, including when to go to emergency care.
Where does Lina run, and who owns the data?
On hosting your clinic chooses and controls. We install Lina there and connect it to your clinic's own WhatsApp, calendar and accounts, so patient conversations and records stay with your clinic.
Is Lina a monthly subscription?
No. Lina is installed for your clinic as a system you own, priced as a project once we understand how your clinic works. Hosting and WhatsApp messaging are billed by those providers directly to your clinic's own accounts.
What if something stops working, or Lina gets an answer wrong?
Before launch we test Lina on your clinic's real questions, and you approve what she knows. After launch we train your team, or set up an AI assistant for your system, to handle everyday issues, and you can reach the person who built it.
Who builds Lina?
Flowramo, an AI systems and product engineering studio, designs and builds Lina. She runs in production on WhatsApp, can also answer patients on the clinic's website, and Flowramo installs her for each clinic on hosting the clinic owns.
How do we get started?
Book a private demo. You'll watch Lina handle the questions your patients ask, then put your own to her. We onboard clinics personally, one at a time.
Your patients are already talking.
Make sure none of them waits.
No monthly subscription to us. Lina is installed on your clinic's own hosting and set up with you personally.